Most Discussed: All Time

Title Date Author Type Views Comments
StumbleUpon: It’s NOT About the SEO! 4 Compelling Reasons to Become a Heavy StumbleUpon User. 2010-02-06 Neal Schaffer Blog 31,827 35
"Social CRM" is Dead, Long Live the Social Customer Experience 2011-06-21 Bob Thompson Blog 12,570 34
What Exactly Is CRM? 2007-11-21 Graham Hill Blog 12,282 30
A Manifesto for Social Business 2009-11-10 Graham Hill Blog 29,496 24
Customer Experience Management: 10 Best Practices to Create Real Business Value 2009-08-28 Shaun Smith Article 25,912 23
Breaking News: Loyalty Programs Don't Lead to Loyalty. Duh! 2007-06-25 Jim Barnes Blog 14,126 21
Happy 10th Anniversary to the CustomerThink Community! 2010-01-25 Bob Thompson Blog 6,542 19
Salesforce.com Launches Hype-as-a-Service, Erodes Trust 2009-09-11 Bob Thompson Blog 8,864 19
Why Businesspeople Use Twitter: Tales From the Trenches 2009-04-17 John Todor Article 8,800 18
Sprint Fires Its Unprofitable Customers 2007-07-10 Graham Hill Blog 12,199 18
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